Phone signal restored

September 30 2020

Phone signal restored

PHONE company EE has been blasted by Mangotsfield residents for its response to a fault in a phone mast which left people without a signal for up to two weeks.
The problem started when the company, whose network is also used by BT Mobile, Plusnet Mobile, Asda Mobile and Virgin Mobile, carried out upgrade work on a mast next to Mangotsfield United's ground in Cossham Street in late August.
EE said the work caused an issue with coverage which then took longer than expected to resolve, in part due to high winds which meant it was unsafe for engineers to work on the mast.
Mangotsfield Residents Association chair Clive Heath and Staple Hill and Mangotsfield ward councillor Michael Bell took residents' concerns to the company and  people aired complaints on social media groups.
Clive said: "Many users, including me, had no signal for two weeks. The signal is back now but still very weak, and some I believe still do not have one. We never really got to the bottom of why this happened as there was no real communication from EE – just false promises of remedial dates and times."
The company has apologised and says it will consider compensation on a case-by-case basis. A spokesman told the Voice: “We’ve resolved a signal issue that affected some of our customers in the Mangotsfield area following extensive upgrade work on a local mast. We’d like to thank our customers for their patience and apologise for any inconvenience."